Terms and Service

Welcome to Kiksy. By accessing or purchasing from our website (kiksy.eu), you agree to be bound by the following Terms of Service and all applicable policies referenced herein. Please read them carefully.

1. Overview & Business Identity
This website is operated under the brand name Kiksy ("we", "us", "our"). By visiting our site and/or placing an order, you engage in our service and agree to be bound by these Terms of Service.

Contact Email: kiksy.eu@gmail.com
Website: kiksy.eu

2. Online Store & Eligibility
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you have given us consent to allow any of your minor dependents to use this site. You may not use our products for any illegal, unauthorized, or fraudulent purpose.

3. Products, Customization & Display
All products sold on Kiksy are made to order upon receipt of a customer's order.
- Product Images: We make every effort to display as accurately as possible the colors and images of our apparel. However, colors may vary slightly depending on display screens and print processes.
- Modifications: We reserve the right to modify product specifications, limit quantities, or discontinue items at any time without prior notice.

4. Pricing, Payments & Order Acceptance
- Currency & Taxes: Prices listed on kiksy.eu are presented in the designated store currency and include applicable processing fees.
- Price Corrections: We reserve the right to correct pricing errors or clear technical mistakes. If an order is placed at an incorrect price due to a system glitch, we reserve the right to cancel the order and issue a full refund.
- Payment Methods: Payments are securely processed via encrypted third-party providers (e.g., Shopify Payments, Stripe, PayPal).

5. Order Accuracy & Account Information
You agree to provide current, complete, and accurate purchase, delivery, and contact details for all orders placed on our store. Kiksy is not responsible for non-delivery or shipping delays caused by inaccurate addresses or incomplete contact information supplied at checkout.

6. Fulfillment, Shipping & Import Fees
Products are fulfilled and dispatched through our network of production partners in the EU (e.g., Latvia) and the UK.
- Delivery Times: Delivery estimates are non-binding timeframe indications.
- Import Duties & Customs: If an item is dispatched from our UK production studio to an EU address, local VAT, customs clearance fees, or duties may be levied by your local postal authority (e.g., PostNord). These charges are the recipient's responsibility as detailed in our Shipping Policy.

7. Returns, Refunds & Consumer Rights
For full details on returns, replacements, and order cancellations, please review our Return & Refund Policy.
- EU Consumer Rights: Customers residing within the EU/EEA have a statutory right of withdrawal within 14 days of product receipt, subject to the conditions outlined in our Return Policy.
- Damaged/Defective Goods: Defective, damaged, or incorrectly printed items will be replaced or refunded free of charge upon verification.

8. Intellectual Property
All content included on kiksy.eu—including logos, original apparel designs, artwork, slogans, typography, images, and text—is the exclusive intellectual property of Kiksy and protected by applicable copyright and trademark laws. Unauthorized reproduction or redistribution is strictly prohibited.

9. Third-Party Services
We utilize trusted third-party providers (such as Shopify, Printify, Inkthreadable, and courier carriers) to run our e-commerce operations, manufacture goods, and deliver orders. Your interactions with these integrated services are governed by their respective operating terms and privacy policies.

10. Limitation of Liability
To the extent permitted by applicable law, Kiksy shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website. Nothing in these Terms limits consumer rights that cannot be contractually excluded under EU consumer protection legislation.

11. Indemnification
You agree to indemnify and hold harmless Kiksy from any third-party claims, liabilities, or expenses resulting from your breach of these Terms of Service or violation of applicable laws.

12. Severability & Updates
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be severed without affecting the validity and enforceability of remaining provisions. We reserve the right to update these Terms at any time by updating this page.

13. Governing Law & Dispute Resolution
These Terms of Service are governed by and interpreted in accordance with applicable EU consumer law regulations and international commercial standards. European consumers may also utilize the EU Online Dispute Resolution (ODR) platform to resolve consumer disputes amicably.

14. Contact Information
For questions regarding these Terms of Service or general customer support, please contact us at:
Email: kiksy.eu@gmail.com
Brand: Kiksy
Website: kiksy.eu