Refund Policy

Return & Refund Policy – Kiksy (.eu)

At Kiksy, every item is made on demand especially for you. We want you to love your order, but if something isn't right, we are here to help.

1. Right of Withdrawal (14-Day Return Policy)
Under European Union regulations, customers within the EU have the right to cancel or return their order within 14 days of delivery, without giving any reason.

To exercise your right of withdrawal:
- Contact us at kiksy.eu@gmail.com within 14 days of receiving your parcel.
- Items must be returned unused, unwashed, in their original condition, and with all original tags/packaging.
- Customers are responsible for the direct costs of returning the items unless the item arrived damaged, defective, or incorrect.

*Exemptions:* Products that are fully customized or personalized with custom text, names, or individual graphic adjustments requested by the customer cannot be returned under the right of withdrawal.

2. Order Cancellations
If you wish to cancel your order before it ships, please contact us immediately at kiksy.eu@gmail.com. Once an order enters the printing/production stage, we may not be able to stop the process, and you may need to wait until the order arrives to initiate a return.

3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, size, or design:
- Contact us within 30 days of delivery at kiksy.eu@gmail.com.
- Provide clear photos showing the issue along with your order number.

Once verified, we will offer you a free replacement or a full refund. In most cases, you will not be required to return the damaged/defective item.

4. Customs, Duties & Import Taxes
Orders delivered within the European Union (EU) are shipped from our EU/UK fulfillment locations. 
If an item is dispatched from our UK production studio to an EU destination, local VAT, customs clearance fees, or import duties may be levied by your local postal operator (e.g., PostNord) upon arrival.
- These additional charges are the responsibility of the recipient.
- If a package is refused by the customer due to unpaid customs/VAT fees, the shipping fees and return costs incurred will be deducted from any eligible refund.

5. How to Return an Item
Do NOT send returns directly to the address on the parcel or to our production partners without contacting us first. 
To request a return address and detailed instructions, please email us at kiksy.eu@gmail.com with your order number.

6. Refunds Process
Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping fees are non-refundable (except for damaged or incorrect items).

7. Contact Us
For any questions regarding returns and refunds, please contact us at:
Email: kiksy.eu@gmail.com
Brand: Kiksy
Website: kiksy.eu