Shipping Policy

Shipping Policy – Kiksy (.eu)

At Kiksy, every product is made to order and crafted specifically for you. Below you will find all the details regarding our production, shipping times, and delivery conditions.

1. Processing & Production Time
All orders enter production within 24 hours of purchase and are processed within 2–5 business days. 
This timeframe includes:
- Printing & Quality Check
- Packaging & Sorting

Please note: During peak seasonal periods (e.g., Holidays, Black Friday), processing times may take slightly longer.

2. Fulfillments & Production Locations
To offer unique designs and fast processing, we work with specialized production partners located within the European Union (EU) and the United Kingdom (UK). 

3. Shipping Times & Estimates
Once dispatched, estimated delivery times are as follows:

- Sweden & Nordic Region: 4–8 business days
- Rest of European Union (EU): 4–9 business days
- United Kingdom (UK): 3–6 business days
- Rest of the World: 7–15 business days

*Note: Delivery times are estimates provided by carrier services and may occasionally experience minor delays due to local postal operations, weather, or customs processing.*

4. Customs, VAT & Import Fees (Important for EU Orders)
We strive to fulfill EU orders directly from our EU-based production facilities (e.g., Latvia). However, depending on item stock or specific size availability, certain items may be dispatched directly from our central UK studio.

- Intra-EU Shipments: Orders produced and shipped within the EU carry no additional customs duty.
- UK-to-EU Shipments: If an item is fulfilled from our UK location to an EU destination, local VAT and postal clearance charges may be assessed upon arrival by your country’s postal operator (e.g., PostNord in Sweden). 
- These import duties, taxes, or local clearance fees are the sole responsibility of the customer.

5. Order Tracking
As soon as your package is handed over to the courier, you will receive a shipping confirmation email containing a direct tracking link. Please allow up to 48 hours for the carrier to update the tracking events.

6. Multiple Shipments
If you order items of different categories, your order may be produced in separate locations and arrive in multiple packages. You will receive an individual tracking code for each parcel at no additional cost.

7. Address Accuracy
Please ensure that your delivery address, phone number, and email address are entered correctly at checkout. Kiksy cannot be held responsible for lost, delayed, or misdelivered orders resulting from incorrect or incomplete shipping information provided by the buyer.

8. Unclaimed or Refused Packages
If a parcel is returned to us because it was refused, unclaimed at the local postal office, or because customs/VAT fees were unpaid by the recipient, original shipping fees will not be refunded, and return postage charges incurred will be deducted from any refund issued.

9. Contact Us
If you have any questions about your package status or shipping policy, please contact us at:
Email: kiksy.eu@gmail.com
Brand: Kiksy
Website: kiksy.eu