Privacy Policy

At Kiksy, accessible from kiksy.eu, protecting your privacy and personal data is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the EU General Data Protection Regulation (GDPR).

1. Data Controller
The Data Controller responsible for processing your personal information on this website is:
Brand: Kiksy
Website: kiksy.eu
Contact Email: kiksy.eu@gmail.com

2. Information We Collect
We collect personal data necessary to provide you with our services and fulfill your orders:
- Personal Identifiers: Name, shipping address, billing address, email address, phone number.
- Order & Payment Details: Purchased items, order size, transaction references (payment details are processed securely through encryption via Shopify Payments / third-party providers; we do not store full credit card numbers).
- Technical & Device Data: IP address, browser type, time zone settings, device info, and browsing behavior via cookies.

3. Legal Basis for Processing Data (GDPR Compliance)
Under GDPR, we process your personal data under the following legal grounds:
- Contractual Necessity: To process, print, and deliver your orders.
- Legal Obligations: To comply with accounting, tax, and invoicing requirements.
- Legitimate Interests: To improve our website functionality, prevent fraud, and ensure platform security.
- Consent: To send marketing newsletters or promotional materials (only if you explicitly opt-in at checkout or via a signup form). You may withdraw consent at any time.

4. Sharing Data with Third Parties & Fulfillment Partners
We do not sell or rent your personal data. We only share required data with verified third-party service providers necessary to operate our business:
- E-commerce Platform: Shopify (for hosting and order processing).
- Production & Fulfillment Partners: Printify, Inkthreadable, Printful (to manufacture and ship your customized products).
- Payment Processors: Shopify Payments, Stripe, PayPal (for secure transactions).
- Shipping Carriers: Local postal operators and courier services (e.g., PostNord, DHL, Royal Mail) to deliver your parcels.

5. International Data Transfers
Some of our partners (such as Shopify or UK-based production facilities) operate outside the European Economic Area (EEA). Whenever personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses (SCCs) or adequacy decisions, to ensure a level of data protection equivalent to GDPR.

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, tax, accounting, or reporting requirements. Standard transactional data is kept for the mandatory legal statutory period required for commercial operations.

7. Your GDPR Rights
If you are a resident of the European Union (EU) or EEA, you possess the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where legally applicable.
- Right to Restrict or Object to Processing: Restrict or object to how we process your data.
- Right to Data Portability: Request transfer of your data to another service provider.
- Right to Withdraw Consent: Withdraw marketing consent at any time without affecting prior processing legality.

To exercise any of these rights, please contact us at kiksy.eu@gmail.com.

8. Right to Lodge a Complaint
If you believe that our processing of your personal data infringes GDPR legislation, you have the right to lodge a complaint with your local Data Protection Supervisory Authority (e.g., the Data Protection Authority in your EU member state).

9. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance browsing experience, analyze site traffic, and support marketing activities. You can modify or block cookies through your individual browser settings.

10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our legal obligations or operational practices. Any updates will be posted directly on this page.

11. Contact Us
For questions, privacy inquiries, or data protection requests:
Email: kiksy.eu@gmail.com
Brand: Kiksy
Website: kiksy.eu